Barking Hound Village (“we,” “our,” “us”) values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website, marketing tools (including Google Ads and Google Analytics), and SMS communications via platforms such as RingCentral.
INFORMATION WE COLLECT
We may collect the following categories of personal information:
a. From Website Visitors & Customers:
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Name
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Email address
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Phone number
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Mailing address
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IP address and browser/device information
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Information related to your pet(s), bookings, and preferences
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Behavior and activity on our website (via cookies and analytics tools)
b. From SMS Subscribers:
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Name
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Mobile phone number
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Communication preferences
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Any responses or information you provide via SMS
c. From Email Subscribers:
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Name
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Email address
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Purchase and interaction history
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Device/location metadata
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Engagement metrics (e.g., opens, clicks
HOW WE USE YOUR INFORMATION
We use your personal information to:
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Manage bookings, appointments, and account details
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Send transactional SMS updates (reservations, confirmations, service notices)
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Deliver marketing and promotional offers via SMS and email (only with proper consent)
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Improve our website experience using tools like Google Analytics
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Serve relevant ads using Google Ads and retargeting tools
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Analyze customer behavior to enhance service and marketing performance
USE OF THIRD PARTY TOOLS
Google Analytics
We use Google Analytics to collect aggregated data about how users interact with our website. This helps us improve functionality, navigation, and content relevance. Google Analytics uses cookies to track site usage but does not identify individual users.
Google Ads:
We may use Google Ads for search engine marketing and remarketing. This may involve using cookies to serve relevant ads based on prior site visits. You can opt out of personalized advertising through Google’s Ad Settings.
RingCentral (SMS Platform):
We use RingCentral to manage SMS communications. We only collect and use your mobile number for the purposes stated below and do not share SMS consent or phone numbers with third parties for promotional use.
SMS Privacy Policy
Barking Hound Village is committed to protecting your privacy.
When you opt in to receive SMS messages, we may collect:
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Your name
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Mobile phone number
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Communication preferences
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Any content you provide via SMS (e.g., responses or feedback)
We use this information to:
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Send updates about your pet’s reservations, appointments, and services
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Deliver promotional messages, discounts, and special offers
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Communicate important facility updates
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Respond to inquiries or customer service requests
We do NOT share SMS consent with third parties or affiliates.
Your SMS data may only be shared with trusted service providers as required to deliver these services.
HOW WE PROTECT YOUR INFORMATION
We implement industry-standard safeguards including secure servers, encryption protocols, and restricted access to protect your data. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.
SHARING INFORMATION
We do not sell or rent your personal information. We only share your information with:
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Service providers and platforms (e.g., Google, RingCentral) required to deliver our services
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Legal authorities when required by law